Privacy Policy

We want young people who come to us for support, their families, our volunteers, staff, fellow professionals, supporters and donors to feel clear and confident about how any personal information you share with us will be looked after or used.

This Privacy Notice summarises how we collect, use and store your personal information (this means any information that identifies or could identify you).

This Privacy Notice may be updated in line with published regulations or changes to our service, so please check back regularly. We will let you know if we make changes via our usual communications with you.

1. Who we are

Mentoring Plus Bath & NE Somerset Ltd is committed to protecting your personal information and ensuring that your personal information is processed fairly, openly and transparently.

We are a data controller for the purposes of the Data Protection Act 1998 and the EU General Data Protection Regulation 2016/679. This means that we are responsible for, and control the processing of, the personal information you share with us.

For further information about our privacy practices, please contact our Data Protection Officer by writing to us at Riverside Youth Hub, York Place, Bath BA1 6AE or calling us on 01225 429694.

2. How we collect information about you

We collect information from you when you interact with us directly, when you choose to receive a service from us, when you interact with us through partners or professionals working on our behalf, when you interact with us through third parties, and when you visit our website.

3. Information we collect and why we use it

Personal Information

Personal information we collect includes your name, date of birth, email address, postal address, telephone number and financial details. We will mainly use this information to manage our mentoring provision, process your donations, provide services you have requested, update you with relevant administrative messages, and keep a record of your relationship with us.

Sensitive personal information

We collect relevant sensitive information about the children and young people in our care to allow us to provide a safe, individualised and beneficial mentoring experience, to safeguard volunteers and work in the best interests of all service users.

4. Legal basis for using your information

We will only use your personal information where we have your consent, because we need to use it to fulfil an agreed contract with you, or because we have a legitimate interest to process your information to help us achieve our aim of inspiring our communities to help our young and most vulnerable to thrive.

5. Marketing

We will only contact you about our work and how you can support us if you have agreed for us to contact you. You can update your choices or stop us sending you these communications at any time by replying to or clicking the unsubscribe link at the bottom of the relevant communication.

6. Sharing your Information

The personal information we collect about you will mainly be used by our staff to fulfil our obligations to you. We will never sell or share your personal information with organisations so that they can contact you for any marketing activities.

7. Keeping your information safe

We take keeping your information secure very seriously. We have implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.

8. How long we hold your information for

We only keep it as long as is reasonable and necessary for the relevant activity. For children and young people, we keep data for 8 years from the date of them exiting the service, in line with the requirements of Bath & NE Somerset Council.

9. Your rights

You have rights in respect of the personal information we hold about you, including the right to access your personal information, the right to object to processing, the right to withdraw consent, the right to rectification, the right to erasure, the right to portability, and the right to restriction. Please note, some of these rights only apply in certain circumstances. If you wish to exercise any of these rights or make a complaint, please contact us at the address above.